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Product Manager at Airtasker

Sydney, NSW

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Airtasker’s mission is to empower people to realise the full value of their skills.  

Our global marketplace allows ‘Posters’ to get more done by posting tasks, whilst giving millions of ‘Taskers’ the opportunity to earn a living. 

Already operating across Australia, UK and Ireland. We’ve recently begun trading in New Zealand and Singapore. The United States is next on our agenda.   

We are 4.1 million users strong, with over $370M of job opportunities created in 2020. We’re making huge strides and we need your help as we continue to accelerate towards our mission!  

We’re diverse, coming from all around the world, from all walks of life. We celebrate speaking up, solving real world problems, taking ownership and obsessed with honing in our craft.  

Our environment truly values and welcomes your sense of inquisitiveness, ambition, and capacity to innovate. We’re small enough that your voice will be heard and big enough to deliver on these ideas at scale. 

If you’re motivated by our mission to improve the lives of millions across the world, we’re certainly excited to learn more about you! 

What you'll do

  • Build a compelling 6 month view of your team’s strategy, and roadmap that meet Airtasker’s company objectives and solve concurrent customer problems    
  • Lead your team’s functional leads throughout the research phase of the Product Development Lifecycle (PDL) for an assigned problem space or objective, and ensure that we’re prioritising the right tools and activities to efficiently disambiguate said problem space and get to the root cause
  • Build context on the problem space by analysing behavioural and transactional data (leveraging Amplitude, Google Analytics, Tableau, Optimizely, HotJar, etc.), “getting out of the building” and speaking to customers to understand them and deeply empathise with the problem we’re looking to solve
  • Collaborate with the rest of product, engineering and design  throughout the Design phase of our PDL and leverage your deep  knowledge of the problem space to ensure the solutions designed are fit for purpose.
  • Determine the key leap-of-faith assumptions for our solution, and lead the functional leads in crafting an MVP that tests those assumptions. 
  • Create a measurement plan for the solution in collaboration with Data, and ensure user tracking is in place to get meaningful learnings from the MVP
  • Support the cross-functional team throughout the Deliver phase of the PDL by further context sharing, making tactical decisions about scope and functionality, and removing operational or organisational blockers
  • Evangelise your team’s work and share their journey, and learnings along the way, with leadership and the broader organisation via crisp product documents, compelling storytelling and creative usage of bite-sized info blocks such as GIF recordings, conversion funnels, and customer testimonials.
  • Prepare stakeholders (e.g. Airsupport, Finance and Legal) for upcoming releases and help craft product announcement emails, FAQ pages and blog posts.
  • Contribute to Airtasker’s internal Product Management philosophy and culture, proactively sharing learnings and stories of both success and failure.

What it takes to be successful in the role

  • Good understanding of the dynamics and of two-sided Marketplace
  • Growth and Experimentation acumen
  • Intimate understanding of our Product Development Lifecycle, its different stages and the respective supporting documents
  • Strong understanding of modern Product Management concepts and practices (Product Discovery techniques, hypothesis validation etc.) 
  • Good understanding of UX and UI best practices.
  • Working knowledge of our engineering process, as well as our tech stack and our high-level system architecture.
  • Good knowledge of hot products, start-ups and emerging trends in the broader tech world.

Problems were trying to solve

  • Improve marketplace liquidity by driving user growth, both for taskers and listers
  • Improve existing users behaviour on the platform by working closely with our data and design teams and then through experimentation with incentives.

What you'll love

  • Business performance cash bonus structure
  • Visa, PR sponsorship and relocation support
  • Learning and development budget to support your personal learning and development
  • A culture of flexibility -- during the pandemic, employees choose between working remotely or in our Sydney CBD office (or a mix of both)
  • Relax, recharge, unplug - our Friday ‘Ask Me Anything’ session’s are legendary and we have regular company-wide social events (fancy a boat ride by the Opera House?)
  • We provide support and resources to really bond with the people you are working closely - teams regularly go on fun offsites
  • Dog friendly office - say hello to Harvey, Bruce, Mike and Nico!

About Airtasker

Office address

  • 17-19 Bridge Street, Sydney CBD, NSW, 2000

Company size

201-500 people

Founded in

2012

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