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Technical Support Engineer at Airwallex

Melbourne, VIC

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Established in Melbourne in 2015, Airwallex is a global payments fintech transforming the way businesses move and manage money domestically and internationally. In today’s fast-changing digital era, our purpose is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. With technology at our core, we built a proprietary global financial infrastructure platform to help businesses transact, collect and pay in any foreign currency across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. In just five years since we were founded, Airwallex has grown to become Australia’s fastest-growing fintech unicorn and a well-funded international technology leader backed by world-leading investors. Our leadership, innovation and scale have been recognised and awarded by leading independent authorities, such as listing in Forbes' Cloud 100 2020, and placing in the Top 50 of KPMG’s Global Fintech100 two years in a row. To support our ambitious growth plans, we’re looking to expand our global teams with smart, driven and passionate individuals who are excited about joining our rocketship and taking on the challenge of a lifetime.

The role:

The Technical Support Engineer serves as a technical expert of Airwallex's payment processing products and services.

The Technical Support Engineer is able to identify, analyse and resolve software related problems as well as being responsible for providing post-sale technical services to Airwallex customers.

Who you are:

  • You can think on your feet and enjoy the it -  with 2+ year’s experience working in a customer facing or consulting role. 
  • You are committed – you strive to produce high quality results that meet customer needs
  • You are team player– you enjoy working in a collaborative environment with smart and innovative people, you enjoy creating and sharing knowledge among the team. 
  • You are naturally curious– always asking why to better understand our customer needs. 
  • You are a passionate problem solver  – You love digging deep and brainstorming with colleagues in order to come up with the best solution for a problem

Skills and Experience

  • You still like to keep your technical hands dirty either in your current role or with side projects.
  • Two years of technical support or software development
  • Ability to triage, diagnose and drive to resolution customer support requests
  • Assisting software engineers in replicating issues customer see in production
  • A focus on continuous growth
  • A self-starter - able to come up to speed on complex, difficult concepts with minimal assistance
  • Experienced in one of the programming languages: Python, Java, php, C# or Java Script
  • Familiar with REST, JSON, HTTP, HTTPS, SQL
  • Experienced in e-commerce, payment, fin-tech industry is a plus

At Airwallex we like to ensure we create the best environment for our people providing a collaborative open office space, PlayStation and table tennis to unwind, a fully stocked kitchen which includes breakfast, snacks, fruit, beers, you name it! We also organise regular team building events, encourage flexible/remote working and offer learning and development opportunities. Most importantly, we give our people the freedom to be creative.
 
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

About Airwallex

Office address

  • 15 William Street, Melbourne CBD, VIC, 3000
  • Sydney CBD, NSW, 2000

Company size

201-500 people

Founded in

2015

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