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Senior Support Engineer, DevTools at Atlassian

Sydney, NSW

Apply to Atlassian

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Atlassian is a terrific place to work. Great products and a fantastic reputation in business and tech have brought in customers globally, including NASA, Sony, and the United Nations. With offices in Sydney, San Francisco, Austin and Amsterdam, we are growing really fast and are full of opportunities!

We're on the lookout for Support Engineers to join our growing team that is serious on pursuing one goal: Making our customers awesome! Are you the go-to person for technical support when nobody else knows what to do? Do you love solving the deepest, the gnarliest tech problems out there? Do you have relationships with customers where they ask for you by name? Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools. 

In this role:

  • You will wow our customers and partners by providing quality and timely support.
  • You will initiate professional written and verbal interactions with your customers detailing out solutions to their needs with calm, empathetic, mature, and solution oriented views.
  • You are passionate to learn new technologies and are responsible for owning customer issues until resolution.
  • You are enthusiastic and you put your leadership skills to use by mentoring other support engineers within the team.

On your first day, we'll expect you to have:

  • A depth of experience in support, software services, and/or system administration for a large end-user community
  • Experience in the technical support space troubleshooting Java/J2EE (or similar) applications.
  • You have a solid understanding (Distributed) Version Control Systems (Git preferred), experience with SQL databases and Linux.

It's also great if:

  • You have experience using Atlassian's Bamboo or Bitbucket products 

More about our team:

As a Senior Support Engineer, DevTools at Atlassian, you'll be part of an all-star team responsible for Global Support for Bamboo, Bitbucket, Fisheye and Crucible. We are not your typical company and this isn't your typical Support job. You won't get frustrated with bureaucracy and slow decision-making, and we encourage creative thinking. We want to know your opinion — on everything we do. As part of a Global Support Team, you will be working from our Sydney office with like-minded engineers from other cultures. We offer global opportunities to grow technically and professionally.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to [email protected] and someone will follow up shortly.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.

About Atlassian

Office address

  • 341 George Street, Sydney CBD, NSW, 2000

Company size

1001-5000 people

Founded in

2002

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