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Retail Showroom Manager at Brosa

Fitzroy, VIC

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Founded in Melbourne in 2014, Brosa is one of Australia’s fastest-growing furniture and homewares brands. We are famous for our uncomplicated and straightforward shopping experience, and we pride ourselves on delivering personalised, fantastic customer experiences. Our mission is to make it simple for Australians to create a home they will love.

What are we looking for

We are on the hunt for an all-star Retail Showroom Manager to lead our flagship Fitzroy showroom. You are an experienced Showroom Manager with a track record of exceeding your sales targets by developing high performing teams within a supportive team culture. You are results-oriented and passionate about delivering exceptional customer experiences, and excited by the opportunity to join a next-generation, high-growth retailer leveraging technology to deliver a superior customer experience.

You have

  • 4+ years of experience in retail store / showroom management
  • Exceptional people management skills
  • Strong business acumen and a natural enthusiasm for driving sales
  • A warm, energetic leadership style with a passion for developing your teams
  • Conviction in the importance of delivering exceptional customer experiences
  • Prior experience in consultative selling techniques and building long-lasting customer relationships
  • Experience using CRM systems to support the sales process
  • Proven to be tech savvy and are fast to learn new systems
  • An openness to new ways of thinking
  • A passion for retail and interiors, product & design

Bonus experience

  • Industry experience in Furniture & Homewares
  • A degree or diploma in an Interiors / design related course
  • Experience in opening new stores

You will

  • Lead our Fitzroy showroom team and Fitzroy showroom operations
  • Deliver and exceed sales targets
  • Coach, develop, mentor and train your team and develop a high performing and supportive team culture
  • Be accountable for metrics such as sales conversion, Average Order Value, and Missed Call Rate
  • Translate monthly, weekly and daily sales targets into a format that most effectively motivate your team (and report on sales results vs target)
  • Manage the rosters effectively to meet seasonal demand and maximise sales
  • Work with cross functional partners in Postsales, Operations, Marketing and Technology to deliver superior results for our customers
  • Use our Business Intelligence Interface and Excel to analyse sales performance and trends (eg by stylist / by customer type / by day of the week)
  • Lead by example when serving customers and closing sales, providing expert product knowledge and using clienteling techniques such as mood boards

What success looks like

In the first month, you will have wrapped your arms around your team (you’ll know their strengths and opportunities for growth), be familiar with our product range, and will understand our processes and current ways of working. And of course, you will have hit or exceeded sales targets!

Benefits

At Brosa, we aim to build an exceptional environment to help our team thrive. Our goal is to help our team produce their best work and find enjoyment in their role. We work hard to create an atmosphere that is high on trust, honesty, accountability, commitment and of course, fun. Some additional perks of the role include:

  • Staff Discounts on Brosa products
  • Flexible working arrangements
  • Paid leave on your birthday
  • Free weekly mindfulness practice
  • Regular celebrations and team socials
  • Opportunity to work in one of the fastest-growing companies in Australia
  • Weekly TED-style talks that encourage collaboration and growth amongst team members

We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

About Brosa

Office address

  • 179 Johnston Street, Fitzroy, VIC, 3065

Company size

11-50 people

Founded in

2014

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