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Application Support Engineer - IT Operations at Canva

Surry Hills, NSW

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At Canva, we’re transforming the way the world designs. We are well on our journey as a startup - a profitable one (and currently the most valuable private tech company in Australia). As we continue that journey, we are seeking engineers with strong skills in system administration and corporate infrastructure to join us in our HQ in Sydney. 
 
Secure, scalable, well-maintained systems are the foundation of our development and design processes and we strive to ensure the same for our company’s technology operations.  This is an opportunity to be a member of Canva’s crucial Internal Infrastructure Team, playing a key role in the global expansion of one of the world’s most exciting technology companies.
 
Currently in our Sydney HQ, we have over 600 people over 6 floors and 3 buildings, conference rooms, multi-use presentation spaces, a cafeteria, a rooftop bar and cafe. We have no plans to grow into a large corporate entity with layers of middle management and archaic processes - but instead, continue our progressive approach to the workplace, using engineering to codify the unique ways in which we work.
 
As an individual contributor, the role will be focused on the administration, support, and delivery of business-facing projects with respect to our internal systems, apps, and office infrastructure. You will be joining a newly formed Systems Operations function within the Infrastructure Group, with a focus on systems automation and streamlining of IT operations.

Role Responsibilities

  • Technical ownership and management of relevant services (Google GSuite, JIRA, Confluence, Identity providers, etc.) and configuration of security policies
  • Support and configuration of asset management solutions for all Canva-owned devices
  • Identify trends and problem areas using data-driven approaches and use metrics to identify focus areas for prioritization – with the end goal of improving our internal infrastructure and efficiency of our workforce
  • Resolve application and systems support tickets in a timely manner
  • Ensure our internal systems are stable and consistently available
  • Support configuration activities, planned outages, etc

Required Skills and Experience

  • Experience with technical ownership and configuration of GSuite and Atlassian products and other business-facing SaaS apps
  • Systems administration and IT Operations experience in MacOS or Linux environments
  • Networking skills and knowledge; configuration of networking applications and devices are a plus.
  • Security-minded and experience with security projects – configuring MDM solutions (Fleetsmith, JAMF, etc), BYOD, SSO / IDP (Okta, Azure AD, etc.) and related security services and protocols
  • Scripting experience is beneficial
  • You’re a champion of efficiency – with a bias towards creating self-service solutions to issues encountered by users
  • You are an excellent communicator; with the ability to adapt well and multi-task amidst changing priorities in a fast-paced and often ambiguous environment

Benefits

  • Competitive salary, plus stock options via our ESOP plan
  • Flexible daily working hours, we value work-life balance
  • Breakfast and lunch prepared by our wonderful Vibe team
  • Onsite-Gym and Yoga Membership
  • End-of-Trip Facilities: Bicycle parking and showers
  • Generous parental (including secondary) leave policy
  • Pet-friendly offices
  • Internal Coaching and Employee Support Programs
  • Sponsored social clubs, team events and celebrations

About Canva

Office address

  • 110 Kippax Street, Surry Hills, NSW, 2010
  • Remote CBD, Everywhere

Company size

501-1000 people

Founded in

2012

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