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User Experience and Design Researcher at Canva

Surry Hills, NSW

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As a company with design so central to its DNA, our design teams play an integral part in the vision and success of our company. Our Product Design team across Sydney and Beijing is growing rapidly and needs a Design Researcher who will plan and conduct user research to generate actionable insights for a variety of projects and provide direction on Canva’s roadmap through design research. You will be primarily involved in the early phases of a project, ensuring the products and features we ship are solving real user problems.

About You

As our Design Researcher, you will be an integral part of Canva’s growth trajectory by driving projects with high strategic value and working on design research across all of Canva’s products. Focussing on qualitative insights, you will unlock insights for our Product Designers to use as inputs that continue to improve Canva’s product.

The ideal candidate is an all-round qualitative researcher with both planning, facilitation and some design skills.  They will thrive in a fast-paced work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.  This individual should have a passion for understanding and defining the needs and behaviours of customers, and for working with the product teams and key brand stakeholders to create exceptional features that serve the needs of our users. At Canva, successful researchers have the opportunity to exercise and show off all their researcher skills, influence the design direction of the company and see their insights drive features that go live on a regular basis.

About Canva Pro

Canva Pro’s mission is to empower small and medium businesses to create & grow with Canva. The team is responsible for the entire product and growth direction for our Canva Pro product, which is Canva’s primary paid product & #1 revenue driver. Canva Pro has an exciting roadmap ahead, with many product ideas to be validated, and new markets to be explored, with the help of a Design Researcher.

What will you achieve in the first 3-6 months?

  • Explore Canva Pro personas and user segmentation
  • Help define the Pro roadmap by validating product concepts with users
  • Explore cross-platform behavioural patterns of Pro customers

What you'll be doing

  • Conduct user research activities to create actionable, measurable product goals.  
  • Drive impact through multiple research methodologies and tools, including qualitative methods such as observation, contextual inquiry, individual interviews, group sessions.
  • Ensure accountability to user insights and goals throughout the product development process and lifecycle.
  • Nurture partnerships with Product Managers, Engineers, Data Scientists and our founders – based on their needs and priorities. 
  • Have a direct impact and work on your own research projects. Writing scripts, Recruiting participants, facilitating interviews and focus groups, gathering insights and communicating them effectively across Canva.
  • Ensure product designs are addressing real user needs. Assisting with strategy, and making sure the design insights are in line with the rest of Canva by collaborating across disciplines.
  • Organise research brainstorms, internal research critique or any other process to nourish an insights-driven and user-led design space. Provide critical and constructive feedback and some design direction to designers.
  • Coordinate effort to establish a more mature qualitative research design practice at Canva. Provide leadership on research techniques, communication and help ensure all Canva products stay user-focused and solve real user pain. 
  • Ensure adherence to company standards across team members and/or projects. Contributing and helping build a data & user focus mindset to inform any design decision.

Experience you'll need

  • 3+ years of research experience within a Product team
  • A strong track-record clearly demonstrating how your research practices have positively impacted product delivery.
  • Solid knowledge of research tools (Lookback, Fullstory, Usersnap, usertesting.com, etc )
  • Experience researching business-to-customer needs. 
  • A strong grasp of recruiting relevant participants successfully.
  • Experience in working with designers and product managers across multiple projects.
  • Proven understanding in product delivery and design methodologies.
  • Self-motivated and decisive.
  • Ability to mentor and help designers become better researchers.
  • Ability to work both autonomously and collaboratively.
  • Strong attention to detail, high-quality standards and process.
  • Enthusiastic about learning and sharing with teammates.
  • Ability to work on multiple projects at a time.

About Canva

Office address

  • 110 Kippax Street, Surry Hills, NSW, 2010

Company size

501-1000 people

Founded in

2012

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