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Partner Manager at DoorDash

Melbourne, VIC

Apply to DoorDash

Please note that our recruiting process is entirely via phone and Zoom

About the team

DoorDash is looking for top-talent to play a pivotal role in growing our Australian business! This is a rare opportunity for people who are excited about joining a fast-paced start-up and building something great! We’re looking for hustle, smarts, and deep market knowledge to enable us to best serve our consumers, Dashers, and merchants. Join our never-ending pursuit to better power economies in Australia and across the globe.

About the role

As a Partner Manager on our SMB merchant team, you'll build our strategic advantage: supporting and growing the best merchants in each city. You'll work to up-sell incremental products and services to our existing business owners to help their businesses accelerate to new levels and own the overall relationship with restaurant owners on an ongoing basis. Typical responsibilities include holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. 

What you'll do

  • Business Develop - Own merchant relationships with our essential accounts across your region while addressing merchant concerns
  • Strategise – Determine the needs and wants of merchants to co-create solutions
  • Implement – Guide new DoorDash merchant programs and provide feedback to our Merchant Ops team to learn from failure
  • Experiment – Use data and sound business judgement to test and build the processes needed to retain and grow our most important merchants, driving them towards operational efficiency and excellence
  • Be Impactful – Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the product roadmap, making us better each day

We’re excited about you because you have

  • A history of success in fast-moving, client-facing roles.
  • Experience in business development / account management / sales or related experience; high-growth or early-stage startup experience is a plus
  • Thoughtful, merchant first thinker who can create data-driven recommendations; Knowledge of Excel / Google Sheets (can maintain complex spreadsheets) preferred
  • An ability to or understanding of, how to manage a book of business
  • Expert interpersonal skills

Why you'll love working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are strategic - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer-obsessed - We are committed to our clients and connected through our vision of “Delivering Good”
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits
  • You will be proud to say that you work for DoorDash and will know that the work you do brings joy to our clients every day

About DoorDash

DoorDash is a technology company that connects customers with their favourite local and national businesses in the United States, Canada, and Australia. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com. 

Our commitment to diversity and inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to thrive. 

About DoorDash

Office address

  • 11 Queens Road, Melbourne CBD, VIC, 3004
  • Sydney CBD, NSW, 2000
  • Adelaide CBD, SA, 5000

Company size

5000+ people

Founded in

2013

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