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Head of UX at Employment Hero

Sydney, NSW

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Employment Hero is an Australian SaaS start-up. Our platform is the easiest way for small to medium businesses to manage HR, payroll, employee engagement and benefits. We’re on a mission to make employment easier and more rewarding for everyone, whilst being a remote first workplace with global ambitions!

We're looking for a Head of UX who enjoys designing creative solutions and combining their passion for both people and product. You will be responsible for leading and developing UX+UI frameworks to deliver simple, clean, engaging and innovative experiences to our 200,00 users that engage with our platform everyday.

Working closely and collaboratively with our Product, Engineering, Marketing and Customer Experience teams, you play a critical role in providing user research and designs that achieve the key objectives of our customers, products and business.

Responsibilities

  • Guide the design of creative solutions through high fidelity designs and prototypes to deliver beautifully crafted product experiences at scale
  • Establish user groups, customer research and testing processes with regular feedback mechanisms to collect qualitative and quantitative data
  • Use research insights to produce journey maps, process flows and product improvements and recommendations
  • Develop, measure and expand user experience metrics including customer satisfaction, NPS, usability efficiency and ease of use of our products
  • Create and enforce consistent design conventions, standards and patterns following best practices
  • Be an advocate of data-driven design and use insights to inform decisions
  • Grow a culture of design and ship with speed, consistency, and quality

Requirements

  • 3+ years leading UX/UI efforts and 5+ years design experience for a SaaS product
  • Deep knowledge of current UX design strategies and trends across both web and mobile platforms
  • Champion of user-centric design that involves rapid experimentation, testing and iteration of designs
  • Background of experience with applying principles of design thinking, Agile and Lean methodology as well as UX design frameworks and best practice
  • Analytical & data driven (both quantitative and qualitative) and can turn insights into actions
  • Expert experience with design & UX tools (Axure, Sketch, Zeplin, Adobe Suite, etc)
  • Possesses great empathy and superb understanding of different types of users, from conventional users to expert players
  • Ability to thrive in a fast-paced, dynamic organisation and be nimble towards changes
  • Be a collaborative team player and encourages cross-functional communication, both internal and external

Bonus:

  • Experience of usability, accessibility techniques, hardware and software restrictions so that products work for a wide audience in a range of contexts

Benefits

  • Self, health, wealth, happiness programs
  • Remote-first and flexible working arrangements
  • Our Sydney office is dog friendly and remains open for team meetings, collaboration days and those who need a day away from their home office (we are a COVID-safe workspace for those who choose to use it)
  • A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!)
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Continuing education / post-graduate assistance program
  • Virtual yoga classes
  • Weekly virtual happy-hour and social events to get to know your new colleagues
  • Quarterly & yearly team celebrations
  • Access to the EH Employee Benefits Program and Hero Rewards Shop, of course!

When COVID restrictions lift, for those who come to our Hub to work:

  • Friday drinks in our fancy in-office bar
  • Daily breakfast & lunch
  • Lunchtime personal training sessions

Job Type

Full Time

Categories

Skills

Apply now

About Employment Hero

Office address

  • 439-441 Kent Street, Sydney CBD, NSW, 2000

Company size

51-200 people

Founded in

2014

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