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Customer Experience Team Member at Eucalyptus

Haymarket, NSW

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Eucalyptus is one of the fastest-growing health tech startups in Australia. An online platform that connects Australian men & women to doctors and pharmacies for a range of physical and mental health problems. We’re looking for a customer support/experience team member to help make Eucalyptus the best experience in telehealth.

About Eucalyptus

Eucalyptus was started about a year ago and has quickly grown to 3 brands, tens of thousands of users, with dozens of Australian doctors and Pharmacies also using the platform. We have built our own software that facilitates an amazing customer experience, with patient care of utmost importance to us. Our brands include Pilot (Men's Health), Kin Fertility (Women's Health) and Software (Skincare), with more to come!

Job requirements

The Role

A unique opportunity exists to sit across our multiple brands – Pilot, Kin Fertility & Software with more in the pipeline. Whilst focusing on one, the opportunity exists to move between brands depending on your strengths and interests. You'll be part of a small but fast-growing team.

The ideal candidate is empathetic, reliable and caring, with experience in dealing with customers. Experience in the healthcare space is not necessary, but interest in health & wellness is desired. Experience in a customer focussed roles such as hospitality are also desirable. You need to thrive on understanding our customer’s problems and finding the best possible solution.

The role is in our office in Sydney CBD, a short walk from Central station. Primary responsibility for the role will be communicating with patients, doctors and managing consultation flow via our software platform. Responding to our customers as fast as possible is essential to the customer journey, so rostered weekend work will be required.

You will triage and manage customer support tickets on HelpScout and ensure patients are looked after, and their treatments are delivered on time. You will also be a critical point of contact for Eucalyptus partnered doctors and help with managing their consultation flow.

This role will also be important to the continued success of Eucalyptus and will filter important information back through the rest of the team so we can continue to improve the lives of Australian men & women.

Minimum Requirements

  • 2-3 years of customer service experience or equivalent

Ideal Experience

  • Experience using a range of tones of voice whilst dealing with a broad range of customers
  • Proven application of problem solving to reach best possible outcome for customers
  • Experience with customer service software and interest in how digital businesses work

About Eucalyptus

Office address

  • 249 Pitt Street, Sydney CBD, NSW, 2000
  • 727 George Street, Haymarket, NSW, 2000

Company size

11-50 people

Founded in


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