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Account Manager at Freshworks

Melbourne, VIC

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The Account Manager maintains and expands relationships with our strategic customers in the Public sector space. Assigned with a set of top accounts, the Strategic Account Manager is responsible for achieving sales quota and assigned strategic account objectives. The Strategic Account Manager represents the entire range of company products to assigned customers while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.


  • Establishes productive, professional relationships with key personnel in assigned customer accounts.
  • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
  • Meets assigned targets for profitable sales volume and strategic objectives (including cross-selling of other products from the company) in assigned accounts.
  • Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a monthly and annual period.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.

Accountabilities and performance measures

  • Achieves assigned sales quota in designated strategic accounts.
  • Meets assigned expectations for profitability.
  • Achieves strategic customer objectives defined by company management.
  • Completes strategic customer account plans that meet company standards.
  • Maintains high customer satisfaction ratings that meet company standards.


  • Undergrad college degree from an accredited institution
  • Excellent verbal and written communication
  • Preferably at least 3 years of strategic SaaS sales experience in a business-to-Government sales environment in Australia.
  • Candidates who have worked with public sector clients as an Inside Account Manager are encouraged to apply

Job Type

Full Time



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About Freshworks

Office address

  • 161 Castlereagh Street, Sydney CBD, NSW, 2000
  • 120 Spencer Street, Melbourne CBD, VIC, 3000

Company size

1001-5000 people

Founded in


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