HotDoc was founded in 2012 by Dr Ben Hurst, who saw the opportunity to streamline how GPs and patients communicate. Since then, we’ve become Australia’s largest patient engagement platform, trusted by over 14,000 GPs and 4 million patients.

Today, we help clinics improve efficiency and better connect with their patients through tools like online appointments, recalls, reminders, results, new patient registration and check-in.

At our core, our mission is to enable the best possible patient experience. This means putting the patient-doctor relationship and continuity of care above all else.

We’re honoured to be trusted by GPs across Australia, ranging from Australia’s largest practice groups (like Sonic Healthcare, Healius and Fullerton Health Australia) to single-GP practices.

The HotDoc promise

Our team works hard to help our customers improve patient engagement and deliver better health outcomes. Living our values helps us make sure that our products and services promote quality healthcare for both clinics and patients.

  • We will never endorse non-evidence-based health services on our platform
  • We will never knowingly undermine continuity of care
  • We will foster a company-wide ethos that prevention is better than cure
  • We will transparently reveal the results of any clinical initiative we undertake irrespective of whether they support or hinder our business goals
  • We will respect the privacy of patient details and maintain strict confidentiality of any patient information that we handle
  • We will closely scrutinise every decision we make to ensure they reflect each of our values
If your practice is looking to build patient relationships and improve your efficiency, you should ask any potential provider if they can make the same promises.

If you have any questions about our values and how HotDoc can help your practice, contact us on 1300 468 362 or email us at

About HotDoc

Office address

  • 525 Flinders Street, Melbourne CBD, VIC, 3000

Company size

51-200 people

Founded in



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