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Principal Product Designer at Shippit

Sydney, NSW

Apply to Shippit

Shippit is a powerful technology engine that is revolutionising how the world sends anything, to anyone, located anywhere. Logistics infrastructure is a complex beast and we’re not only enhancing the experience for everyone involved, we’re impacting the planet in a positive manner. Our deliveries are already 100% Carbon Neutral. While Australian founded, we’re truly global in our approach and have the benefit of being a free moving startup yet with the security of impacting a thriving  industry that needs some love and attention.

The role of the Principal Product Designer is to be an advocate for the customer/user and work with Product Managers and Engineers on delivering thoughtful user experiences and well crafted designs.

What will I do?

  • Gain deep customer empathy and map out the users journey for carriers, Shippit, third party partners and product-based businesses
  • Form a compelling JTBD that rallies the team forward towards step-changing how we create experiences for our users
  • Create an experience that standardises Shippit's process and test it at speed before entering delivery stage
  • Conceptualise the future of courier integrations
  • Working within the squad, provide detailed designs that deliver on a roadmap

What are we looking for?

  • Proven experience in using customer empathy to influence product decisions
  • Fantastic technical breadth of knowledge, with the ability to untangle complex concepts and translate them into simple, delightful experiences
  • Hands-on experience in leading research and identifying actionable insights
  • Experience, or a willingness to learn experiment methodology before delivering experiences in product
  • Comfortable accepting and providing feedback
  • Eager to promote culture of design thinking/practices within the organisation

We’re on a mission that needs the right humans to help make ship happen!

Our core values haven’t changed since launch, and we embrace and celebrate these values in our day-to-day. We love to push the envelope to break though old norms, make good sh*t taking passion and pride in our work, have a laugh through the good and challenging times and, we are good humans - we have heart and want to improve the world we live in whilst having fun along the way.

We’re a great place to work and we can back that up. Shippit’s been ranked as #8 in Linkedin’s Hottest Startups to work at in 2020. We have a high-performance culture, everyone can make a difference, together we make great ship happen.

We have an overriding focus on wellness and are committed advocates for mental health awareness and gender pay equality & we’re committed to supporting and nurturing our team with perks like flexible work arrangements, above industry-standard parental leave and so much more!

About Shippit

Office address

  • 130 Pitt Street, Sydney CBD, NSW, 2000

Company size

51-200 people

Founded in

2014

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