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Senior Account Manager at Shippit

Sydney, NSW

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Shippit is a powerful technology engine that is revolutionising how the world sends anything, to anyone, located anywhere. Logistics infrastructure is a complex beast and we’re not only enhancing the experience for everyone involved, we’re impacting the planet in a positive manner. Our deliveries are already 100% Carbon Neutral. While Australian founded, we’re truly global in our approach and have the benefit of being a free moving startup yet with the security of impacting a thriving  industry that needs some love and attention.

The Senior Account Manager will have the core responsibility of overseeing Account Management of top tier customers at Shippit. You will be working collaboratively with the broader sales, support, product and professional services teams to maintain and expand revenue amongst Shippit’s Enterprise customer base. You will take ownership of turning customers into advocates, extending their loyalty and informing critical business decisions using customer data. 

You will assist in the continuous improvement of the lifecycle experience of customers post-sale and will set the direction for the function and ensure strategy, systems & resources are available to enhance customer relationships across all the accounts and focus on retaining & expanding revenue by growing Shippit’s share of wallet amongst our Enterprise customers.  You will help us challenge the traditional sales model and optimise the sales processes and play a critical role in changing the face of e-commerce in Australia and NZ.

What will I do?

  • Managing a book of business composed of Shippit’s top customers throughout the entire lifecycle 
  • Conducting periodic health checks and Business Reviews to retain, identify, qualify, and close Expansion opportunities
  • Meeting and/or exceeding sales goals and targets consistently 
  • Creating and executing account plans for each Enterprise merchant and driving key business and technical objectives
  • Driving joint business planning negotiations with Shippit top Enterprise merchants
  • Ensuring operational excellence and driving customer experience and advocacy 
  • Building relationships with key internal stakeholders and managing the relationship with your set of accounts
  • Collaborating with all levels of relationships from merchants to C-level executives

What are we looking for?

  • 5+ years in technical Account Management or Customer Success - preferably gained in a SaaS environment
  • Experience in the Retail and eCommerce Industry is required 
  • Excellent business acumen. You understand how to position, sell and negotiate value, calculate ROI, trained in strategic selling and account management
  • Highly articulate and confident presenting in front of others
  • Shippit is growing, we are improving our processes daily. It will be an added advantage if in your previous roles you have built and improved processes.
  • A team player who is comfortable working with cross functional teams to be the voice of the customer to drive change and improvement.

We’re on a mission that needs the right humans to help make ship happen!

Our core values haven’t changed since launch, and we embrace and celebrate these values in our day-to-day. We love to push the envelope to break though old norms, make good sh*t taking passion and pride in our work, have a laugh through the good and challenging times and, we are good humans - we have heart and want to improve the world we live in whilst having fun along the way.

We’re a great place to work and we can back that up. Shippit’s been ranked as #8 in Linkedin’s Hottest Startups to work at in 2020. We have a high-performance culture, everyone can make a difference, together we make great ship happen.

We have an overriding focus on wellness and are committed advocates for mental health awareness and gender pay equality & we’re committed to supporting and nurturing our team with perks like flexible work arrangements, above industry-standard parental leave and so much more!

About Shippit

Office address

  • 130 Pitt Street, Sydney CBD, NSW, 2000
  • Melbourne CBD, VIC, 3000

Company size

51-200 people

Founded in

2014

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