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Desktop Support Analyst at Tyro

Sydney, NSW

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Launching in 2003, Tyro has grown to become Australia's largest EFTPOS provider of all ADI's outside of the big 4 banks. With almost 500 employees, $13.4 billion in transactions in 2018, we are much more than an EFTPOS provider - Tyro is an ASX listed Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA).

With 10 industry firsts to market, we're giving the business banking world a good shake up, with smart technology that saves Australian businesses time and money. Come and be a part of the Tyro journey.

What you'll be doing:

  • Look after our growing mac fleet (200+ devices).
  • Work in a team of 10 to resolve incidents and requests from internal customers (400+ internal staff) in a timely manner.
  • Respond to system alerts, prioritising and resolving incidents to restore service.
  • Be the first point of contact for internal Mac/Linux end users.
  • Accurately log and document all support requests, new equipment movement, and equipment transfers.
  • Effectively prioritise support requests.
  • Manage day to day administration & operations of systems including desktop, laptop PC's, printers, network equipment & associated servers. 

What we're looking for

  • Great written and verbal communication skills.
  • Solid experience in problem analysis and resolution of software problems. Strong Ubuntu or equivalent Linux desktop support experience.
  • Strong Mac OS X desktop support experience.
  • Mac management system such as Casper Jamf.
  • Basic understanding of Ethernet, TCP/IP and Network troubleshooting. Ability to work in a team environment where you can help drive efficiency. Innovative thinker who is positive, proactive, and readily embraces change.
  • At least 2 years experience in a similar role. 

Am I right for this role?

  • You consider security in everything you do.
  • You work well within a team and actively engage and contribute your experience in discussions.
  • You have outstanding all-round communication skills.
  • You are a resilient problem solver with an optimistic outlook.
  • You are driven to continuously improve the way we work.
  • You manage your own tasks and don’t need others to tell you what needs doing.
  • You are willing to learn new stuff on a daily basis and share your learnings with the team.
  • You are proud of documenting your excellent work.
  • You don't hesitate to interact with colleagues to get stuff done. Leave your ego outside.
  • You understand that not everything is technical and that the processes are just as important. 

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

🎥 Take a look here what it's like to work at Tyro

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australia businesses.

Our almost 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. We offer some amazing employee benefits such as a generous learning & development budget for training for professional and personal development, 16 weeks paid primary carers leave, 3 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, and not to mention our multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed. 

Privacy and Submitting your Application

By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy (www.tyro.com/privacy-policy/) and Privacy Statement & Consent for Job Applicants (www.tyro.com/privacy-statement-job-applicants/) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

Tyro does not accept unsolicited agency CV’s.  Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.    

Job Type

Full Time




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About Tyro

Office address

  • 155 Clarence Street, Sydney CBD, NSW, 2000

Company size

201-500 people

Founded in


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