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Senior Partner Success Manager at Zip

Melbourne, VIC

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We are Zip, a rapidly expanding global fintech headquartered out of Sydney, Australia with a growing presence focused in the US and UK markets.

We're here to simplify how the world pays for what they need by connecting merchants with consumers and offering them fair and seamless payment solutions, everywhere. We’re also the brains behind Pocketbook, which helps almost a million Aussies take control of their money and improve their financial wellbeing.

Our values are at the heart of everything we do. They form our Mamba mentality - how we’re better than yesterday, and are used to create game-changing experiences for our customers and our people.

To help drive this growth we are looking for an exceptional Partner Success Manager to help take us to the next level.

As the Senior Partner Success Manager, you will be responsible for managing our ongoing relationships with our top B2B Merchant Partners. You will drive value with our top Partners who are retail leaders in their verticals to drive adoption of Zip products and services and identify opportunities for growth, adoption and visibility.

The role:

  • Take end-to-end responsibility for the growth and retention of a defined portfolio of accounts, with deep vertical expertise.
  • Build and maintain exceptional relationships with key contacts within your portfolio of accounts
  • Activation of key programs including but not limited to; merchandising and marketing campaigns, Best Practice Integration, opportunities to extend availability of Zip’s various customer products and opportunities for Zip to become the default trade account & broker account takeovers
  • Plan and prepare monthly and quarterly business reviews with strategic Partner stakeholders
  • Collaborating with internal and external stakeholders to ensure that all parties are on track with planned projects, deadlines, and schedules
  • Ensure the CRM is maintained as single source of truth
  • Collaborate cross functionally across business units including Sales Support teams, Marketing, Product, Compliance teams to advocate for and drive change to continue improving Partner and Customer experiences
  • Collaborate with global partner success teams to share best practice and ongoing learnings.
  • Drive strategic and scalable problem solving across key pain points for Partner Success accounts

The Soul

  • 5+ years’ experience in any consumer brand business; financial services or technology
  • Relevant degree in marketing or business is desirable and or equivalent experience
  • Exceptional planning and time management skills, and the ability to effectively manage multiple tasks simultaneously, prioritise, be detail-oriented and deliver results.
  • Solid understanding of the credit, payments, eCommerce, and Retail markets, and of SMB merchants.
  • Excellent communication, negotiation and relationship management skills. 
  • Good analytical and problem-solving skills with high attention to detail.
  • Solid experience using presentation tools
  • Demonstrated experience in building and presenting business cases and driving change.

We’re looking for someone who always finds new boundaries to cross - a future Zipster who will obsess over excellence and make constant improvements for our customers. We’ve removed the red tape here to get things done quickly, so if you see a problem, own the solution. You've gotta hustle at Zip!

If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

Benefits @ Zip

  • Flexible working culture
  • Share incentive programs
  • Generous paid parental leave
  • Birthday and wellness leave
  • Epic offices with a casual dress code
  • Fun team with high-growth hustle
  • Free breakfast and weekly lunches
  • Heaps of social events

Join us on our mission to be the first payment choice, everywhere and every day.

Job Type

Full Time



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About Zip

Office address

  • 10 Spring Street, Sydney CBD, NSW, 2000
  • Melbourne CBD, VIC, 3000

Company size

201-500 people

Founded in


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