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Customer Success Manager at Branch

Job Description

Sydney, NSW · Full Time · Customer Service

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As a Customer Success Manager, you will work with our top accounts in Australia and New Zealand to strengthen and expand relationships by optimizing their use of the Branch platform. You're an energetic and organized self-starter; you understand the sales process and technical details of a mobile SDK / API, can build and maintain relationships with the right decision-makers, and can succinctly define and communicate the specific technical benefits of Branch appropriate for each user.

You will be a key driver of growth for the company and on the front lines for evangelizing our product to our key accounts.

What you'll do

  • Demonstrate how marketing teams and mobile app developers can utilize Branch in a variety of ways through trainings, demos, and strategy sessions via phone calls and on-site visits
  • Work with 15-25 top accounts to drive success through initial on-boarding, product adoption, retention, and identifying value-add features
  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
  • Work with the growth team to design and execute customer success campaigns
  • Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, marketing, and engineering
  • Make every Branch user happy with every interaction, regardless of deal size

We’re looking for someone with

  • 5+ years of experience in a customer/client-facing role such as Customer Success Manager or Technical Account Manager
  • Comfortable having technical conversations with technical and non-technical people.
  • Strategic thinker with an ability to thrive in a fast-paced, always-on, highly ambiguous startup environment
  • Organizational, project management, time management, and communication skills
  • Problem-solving skills around technical, product, and business questions.
  • Ability to build great relationships with non-technical and highly technical customers
  • Contribute to the success of a fast-paced and growing organization

Nice to haves

  • Prior experience in ad technologies or marketing email platforms
  • Prior experience in Management Consulting or PE/VC

About Branch

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. By integrating Branch technology into core marketing channels including apps, web, email, social media, search, and paid ads, leading brands are driving higher-value conversions than ever before.

Headquartered in Redwood City, CA and with offices around the globe, Branch has raised more than $200M from investors such as NEA, Founders Fund and Playground Ventures. We power mobile links, attribution, and measurement for more than 3 billion monthly users and over 50,000 apps, including Airbnb, Ticketmaster, Reddit, Buzzfeed, Twitch, OfferUp, Poshmark, and many more.

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About Branch

Office address

  • Sydney, NSW, 2000

Company size

201-500 people

Founded in

2014

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