Customer Success Lead at Spaceship
Sydney, NSW · Full Time · Customer ServiceApply to Spaceship
At Spaceship, we’re on a mission to help people invest in their future, so they can live the life they want to live. We started with Super in 2017 and last year we launched Voyager – an investment app designed to make investing simple, accessible and affordable.
We reject the idea that financial freedom is only for those who speak the complicated, jargon-filled language of finance. We take the time to explain ideas, demystify new technologies and clarify why me make the decisions we make.
Since launch, we have grown to over 50,000 financial members and nearly $300 million funds under management – but we’re just getting started.
What will you be doing?
We are responsible for people’s investments and retirement savings, so trust is everything. This is why Customer Success is so important in our business. The team is ultimately responsible for answering customer enquiries and solving their problems, but it goes much deeper.
Developing trust not only requires Customer Success to have a deep understanding of superannuation, investing and the inner workings of our products, but also an ability to relate with a diverse bunch –sophisticated investors who appreciate Spaceship’s investment strategy, as well as complete investing newbies.
On top of this, Customer Success directly contributes to product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Compliance and Investments.
To achieve all of this, we are looking for a Customer Success Lead to join the team. You will be responsible for all the above, while also contributing to strategic and process improvements to ensure we are always delivering the best customer experience possible.
What are we looking for?
You will thrive in this position if you are:
- Excited by our mission, and hungry for a challenge in growing startup
- Empathetic and able to understand a problem from different viewpoints
- Constantly iterating to come up with the best solution
- An exceptional communicator who thrives in a collaborative environment
- Inquisitive with a strong aptitude for learning
What are the perks and benefits?
- Competitive salary + equity options
- Monthly health and wellness reimbursement
- Emphasis on a healthy work/life balance
- Learning culture with opportunities to develop your career in different areas
- Standing workstations
- Kitchen stocked with food and drink
Who are we?
Young people simply aren’t engaged in investing – price, accessibility and complexity are all barriers and few industry incumbents are innovating or educating.
We are ~30 people aligned in purpose trying to change this.
Culturally, we value curiosity, taking ownership, self-awareness and humility. So if you think the same way and want to have a real impact in a growing business, this is the place for you.
Located in the heart of Sydney’s CBD, Spaceship is backed by some of the most renowned investors in the world including Horizons Ventures, AirTree Ventures, Grok Ventures, Sequoia Capital and New Enterprise Associates.
- 77 King Street, Sydney, NSW, 2000