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Customer Service Representative at InDebted

Pyrmont, NSW

Apply to InDebted

InDebted is changing the way organisations recover overdue accounts by combining human values with high-throughput messaging and data-driven decisions.

We are a fintech startup with the mission to positively impact the debt collection industry, ensuring that all parties are treated with fairness and respect. As innovators, we are obsessed with continuous improvement so as to deliver an exceptional experience to our customers. Backed by Carthona Capital and Reinventure, InDebted is one of the top-funded and fastest growing tech companies in Australia - disrupting a multibillion-dollar global industry.

InDebted is looking for Customer Engagement Specialists to join our expanding Sydney team. This role suits energetic, self-starters, who are highly motivated and driven, bring a positive, can-do attitude, and are not afraid of change and challenges!

What will you accomplish? 

  • Demonstrate InDebted’s values in everything that you do to show a strong understanding and appreciation of our mission statement
  • Connect and build rapport with our customers through a range of channels including phone calls, emails, SMS and chat
  • Show empathy with our customers to understand their stories and needs, then help them find the payment option and solution that works best for them
  • Be a solid team player contributing to daily, weekly and monthly collections targets
  • Work closely with the greater business to improve our platform and provide valuable feedback to our product team
  • Understand and adhere to relevant compliance and quality requirements

What do we need from you?
 

  • Excellent written and verbal communication skills, able to interact with customers in a clear and concise manner via multiple channels
  • Prior experience in customer service
  • Proven ability to work well under pressure and handle stressful situations with a calm and empathetic approach
  • You are a problem solver with a can-do attitude: self-motivated and resourceful
  • You thrive in a fast-paced environment: able to prioritise work and manage time efficiently
  • Keen interest in human behaviour and the underlying factors that inform the decision-making process
  • Attentive to the needs and concerns of customers while striving to provide the best possible experience 
  • Comply with applicable laws, regulations, policies and procedures

What would give you an edge?

  • Strong negotiation skills 
  • A mathematical prowess 
  • Familiarity with debt collection related legislation (ACCC Debt Collection Guidelines, Privacy Act, National Consumer Credit Code, etc.) 

Why InDebted? 

At InDebted, our core values drive everything we do. They are the basis from which we thrive for the benefit of our team members, our customers and our community.

Our values

  • Transparency breeds trust
  • Innovate fearlessly and learn continuously
  • Empathise with the customer
  • Diversity plus equality equals individuality
  • Fuel the rocket and enjoy the journey 

The fine (*cough* fun) print

  • Do you like free food? So do we! InDebted provides breakfast, snacks (fresh fruit, toastie ingredients etc.), weekly lunches and an array of beverages along with a NutriBullet juicer and a Nespresso coffee machine
  • Teamwork is key! To ensure team cohesion, we host a variety of team building activities and events on a regular basis such as InDebted’s Food ShowDown, monthly birthday celebrations and an annual company offsite
  • We’re a scaling company and we want our people to scale too! Employee growth is incredibly important to InDebted so we provide means for upskilling and career progression in a transparent, supportive environment

Job Type

Full Time

Apply now

About InDebted

Office address

  • 100 Harris Street, Pyrmont, NSW, 2009

Company size

11-50 people

Founded in

2016

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