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Sales Engineer at Intercom

Surry Hills, NSW

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Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

As a Sales Engineer, you’ll be leading the technical discussion with our key prospects to make sure there’s nothing stopping them from getting the most out of Intercom. You’ll be an integral part of the Sales team, working with both Pre and Post-Sales to ensure technical fit and create innovative solutions for our customers. You’ll be collaborating with customers to drive onboarding completion, increase user adoption, improve retention and overall success while helping to collect customer references, case studies, and product feedback.

What will I be doing? 🚀

  • Work collaboratively with Account Executives and Account Managers to solve customer issues and drive deals
  • Help lead the discovery process, work to uncover your customer’s business objectives and current pains
  • Work in tandem with the Sales team to guide and complete Proof of Concepts
  • Coach customers on Intercom usage and best practices to help make them into product experts
  • Work with customers to understand and validate technical requirements (Security evaluation, Single Sign On, SAML, Platform Integrations, API usage)

What skills do I need? 📖

  • 3+ years of sales engineering or solution consulting experience in a SaaS organisation
  • Have experience coding/scripting in multiple programming languages
  • Able to think strategically to overcome technical and security roadblocks
  • You have a track record for creating innovative ideas to increase customer retention and product adoption
  • You have an ability to stay focused under pressure and thrive while working with customers to solve their most challenging issues

Bonus skills & attributes 🙌 

  • Experience integrating RESTful APIs
  • Experience with Intercom is a plus
  • SaaS experience preferred

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up.
  • Catered lunch every weekday, plus a fully stocked kitchen.
  • Regular compensation reviews - we reward great work!
  • Flexible holidays so you can take time off when you need it.
  • Healthcare stipend towards private health insurance for you and your partner/spouse.
  • Commuting is a breeze with our generous public transport allowance.
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Job Type

Full Time

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About Intercom

Office address

  • 285A Crown Street, Surry Hills, NSW, 2010

Company size

501-1000 people

Founded in


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