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Account Manager at Stripe

in Melbourne, VIC

Job description

As an account manager at Stripe, you’ll be responsible for making Stripe’s top users successful, and for using customer feedback to drive improvements in our product. You’re a natural people person who isn’t afraid to get scrappy to solve customer issues; you’re excited to become an expert in the high-growth technology businesses that rely on Stripe; you’re an energised and organised self-starter; you’re highly analytical and have a track record for improving the processes and organisations around you. If you’re hungry, persistent, and an amazing teammate, we want to hear from you!

 

You will:

  • Build long-term relationships with your executive and operational contacts, and deeply understand their strategy and goals
  • Develop account plans and strategies to retain and increase revenue and market share within existing accounts
  • Manage contract renewal terms and lead commercial negotiations with our users
  • Solve complex user needs, helping our users grow their businesses
  • Work closely with multiple internal functions (e.g. product, sales, risk and operations) to improve our product and service
  • Make users love Stripe by proactively offering advice on industry best practices and creative product solutions
  • Lead and contribute to team projects to develop and refine our operations

We’re looking for someone who has:

  • 5+ years of experience in a client-facing role, preferably at a technology company, with a track record of top performance
  • The ability to understand complex technical requirements and craft solutions across multiple products
  • The analytical ability to manage complex reporting, pricing and cost considerations
  • The ability to develop and execute account plans for companies spanning multiple business units across complex organisations
  • Strong presentation skills, particularly for in-person meetings with multiple stakeholders
  • A knack for working well with a wide range of people, both internally and externally
  • The ability to operate in an often ambiguous and fast-paced environment
  • A sophisticated commercial sense and understanding of underlying drivers and strategy of our user’s businesses

Nice to haves:

  • Prior experience at a growth stage internet or software company.
  • Prior experience in a customer-facing role working with high-growth technology companies
  • Experience with SQL or a willingness/aptitude to learn.

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