in Sydney, NSW
Autopilot is simple and visual marketing automation software trusted and loved by over 3,000 teams around the world. It helps marketers capture and convert new leads, connect with customers and create loyal repeat buyers. The best teams at Lyft, Atlassian, Microsoft, Instapage, LiveChat, Greenpeace, Patreon and Typeform all use Autopilot to automate their marketing.
To date our software has helped Australia promote the YES vote on gay marriage and say YES to equality. It’s given Greenpeace the data and tools they need to win activist campaigns. It’s helped Patreon connect and educate creators to give them new revenue streams. And it’s helped hundreds of startups tell their story and grow their businesses.
We’re a successful, fast growing and global company with offices in Sydney , Minneapolis and San Francisco. We have thousands of remarkable customers, an extraordinary team and have wonderful investors like Blackbird, Rembrandt and Salesforce Ventures.
We are looking for a live chat agent to help our existing customers solve problems in our product. You’ll need to have a strong interest in marketing automation and be willing to become a product expert. You must be a messaging pro, have a conversational and positive tone of voice with customers and be able to type answers quickly and efficiently. You’ll need to explain hard concepts in simple ways and have a dedication to continually learn and improve your skills.
Since our customers are global you’ll need to enjoy some early starts.. This role would suit a graduate and is an entry level role with options to grow within the company.
Before applying please make sure you have first tried Autopilot and understand our product. Failure to try the product will result in your application being immediately rejected.