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Customer Success Manager at Mentorloop

in Melbourne, VIC or Remote

Job description

Account Management – the basics still stand: a lot of this role is providing a world class account management experience. You’re there to build a relationship, support the client through their onboarding and beyond through answering questions, engaging in regular check-ins and helping them get the most out of their mentoring program.


User Support – as well as the client – the mentoring program coordinator – you will also support the mentors and mentees as they engage in life-changing relationships.


Customer Success – customer success is always on. You’ll work on providing clients with a structured path to success by working closely to understand their motivators and pain points, build a close collaborative relationship, and demonstrate the value of Mentorloop to their businesses.


Customer Expansion – you will explore ways to expand Mentorloop uptake within a client organisation, and opportunities for referrals to other potential clients.


Product Consultation – you will work with the product team to identify actionable insights for the development of the Mentorloop platform, such as aggregating client feedback, scoping out customisation requests and new feature requests etc.


Process Optimisation – develop and optimise processes within the business, as well as scaling new and existing processes to allow the business to efficiently operate and grow.


Cross-Functional – work with other teams around the business to support Mentorloop achieving its team goals for 2019 and beyond.

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