in Pyrmont, NSW
With 25 million pets and counting, Australians love their pets and leaving them while on holiday, at work or even during the day can be stressful for both animals and their humans! Mad Paws is Australia’s largest marketplace for pet sitting and pet related services; the platform allows pet owners to search for pet sitters in their local area and find someone to look after their best friend when they’re not around. We launched 4 years ago and we have been showing extremely strong growth, which we are very excited about. We are venture backed and recently partnered with Qantas to accelerate our expansion.
The Mad Paws Pack is made up of a talented and passionate team working towards creating the largest pet community in Australia. We work hard, whilst also making sure to never take ourselves too seriously and enjoy every minute of this exciting adventure.
As the leader of the Customer Experience department at Mad Paws it will be your main responsibility to make sure Mad Paws provides the best customer experience for our community of passionate pet lovers. You will be responsible for optimising the service our Customer Success, Account Management and Pet Sitter Management teams provide.
We are looking for an enthusiastic person with strong communication and problem-solving skills. This is a role which has a clear and direct impact on the growth of our business with important strategic and executional components. You will report directly into the CEO and work closely with the executive team to define the strategy of the company
Importantly, you are an inspiring people leader, heading up the Customer Experience Team and setting an example for the larger team (35 people) as part of the leadership team.