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Implementation Manager at Accelo

in Wollongong, NSW

Job description

Accelo is looking for a tech-savvy, confident, empathetic and hardworking individual to join our all-star Implementation team. As our Customer Success Department continues its’ growth - we’re looking for our first Implementation Manager to join our Wollongong Team!

 

Accelo is a SaaS business automation tool for SMB professional services organisation. We help small, medium businesses get back to the work that they love. At Accelo, we thrive on creating a fun, productive, and comfortable work environment. We play hard and work hard - after all, it’s a startup! If you can handle a ping-pong paddle, enjoy working in a dog-friendly environment and want to take part in our Friday lunch parties, then we want to meet you.

 

You will need to become an Accelo product expert so you can comprehensively convey the value and usage of each part of the Accelo platform to customers with varying levels of comfort and experience with technology. The ideal candidate is a self-starter, detail oriented individual capable of leveraging their technical skills to solve challenging business problems.

 

Responsibilities:

  • Configure client accounts based on a combination of client specifications, existing workflows and Accelo best practices
  • Deliver engaging, educational and fun customer training sessions to coach new customers through the implementation of complex software
  • All around champion of product adoption - a true passion for helping others learn and adopt a robust professional services automation platform
  • Guide clients in configuring 3rd party integrations such as email, accounting platforms, and remote monitoring managers
  • Serve as an Accelo expert: keeping up with new features and issues as well as providing quality feedback to our Engineering team regarding active issues and trends
  • Look for areas of improvement, creation of new tools/resources and utilise metrics to drive adoption, retention and minimise customer churn
  • Juggling multiple clients of varying size and technical capabilities

What we're looking for:

  • Ability to convey complex concepts to people with varying levels of comfort and experience with technology
  • Experience helping clients in a support and/or educational capacity. Excellent presentation skills, problem-solving skills, patience, and friendly demeanour.
  • Excellent written and verbal communication skills
  • Able to work under pressure in a fast-paced startup environment - team player with a positive attitude and sense of humour
  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
  • Self-managed individual that is confident and accountable for their work - with the adaptability to lean in and help others when the opportunity presents itself
  • You are flexible and have the initiative to dig your teeth into our clients’ complex business processes, and all sorts of projects that improve the customer experience!

Bonus Points for:

  • Experience reporting into and working with a remote team
  • Experience implementing or supporting a SaaS product
  • Experience working with API’s

Why working here is F*&!#@N awesome!

  • Competitive salary
  • All day self serve espresso and drip coffee using locally sourced beans
  • Focus on self development
  • Work side by side with a great team of designers, testers and developers
  • A lot of fun! Nerf gun wars, office dogs (Chico & Cedric!), catered Friday lunches and more
  • A fun, creative and collaborative work environment with playful yet hyper-motivated peers.
  • Brand new office space 2 minutes walk to Wollongong central, complete with massive kitchen, stocked pantry, ping pong table, dart board and great city and escarpment views.
  • Like to take a peek into our office? This short video will give you a bit of glimpse: www.youtube.com/watch?v=FT80sGIxFh0
  • Accelo is committed to hiring a diverse workforce as it helps us make better decisions, succeed faster, and better serve our global clients (15+ Nationalities)!

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