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IT Specialist at SafetyCulture

in Sydney, NSW

Job description

At SafetyCulture, we have created a SaaS solution that empowers teams and individuals across the globe achieve safer higher quality and more efficient workplaces. Through technology and culture we're re-defining an entire industry across every vertical. We are tackling a seriously big problem and having the best time doing it.

 

Today we have 300 mission obsessed people that are using data points to collect crucial customer insights to help to bring to life the problem at hand. This is what we are currently known for, but certainly not all we are working on. We’ve taken a deeper dive into the realms of IoT and machine learning to lead the way to our next journey.

 

With our $440 million valuation, we’ve had the opportunity to grow 5x over 15 months across our offices globally - Manchester, Kansas City and Manila". We have relocated people from across the world to join us in Sydney and Townsville, each person bringing their own flavour to our diverse teams and partnering with us on this awesome, yet challenging journey. If you think you’ve got what it takes to be a part of the SafetyCulture team, apply today and find out why we are so passionate about what we do.

 

As our IT specialist, it is your job to take ownership of all the IT groundwork support. You will assist the Information Technology team with all aspects of technical support and be the office ‘go-to’ person for IT needs. This includes, but not limited to user support, computer setup, maintenance and service, assisting with networking maintenance and all other important technology needs we have here at SafetyCulture.

 

Responsibilities

  • Support all groundwork IT tasks across our Australian and international offices
  • Provide a high level of customer service while supporting staff in a fast-paced environment.  Support includes, but is not limited to, Macs (primarily), PCs, VoIP systems, audiovisual equipment and the variety of SaaS offerings SafetyCulture leverages in its operation
  • Ability to use JAMF (Apple Mobile Device Management ) or willingness to learn/upskill in the use of this software is crucial to the role success
  • Hardware and software asset tracking and inventory management
  • Provide on-site technical support at events, including team stand-ups, product demos, internal events
  • Communicate frequently with end users as well as with global support teams, looking for improvement opportunities

Job Requirements

  • Mac OS and Google Suite experience is a key selection criterion for the role
  • Experience troubleshooting Windows 10, Office 365 and performing basic SaaS tool admin
  • Experience with JAMF Pro is highly desired
  • Experience effectively communicating and presenting technical concepts to management, peer group and staff
  • Passionate about making your customers happy and owning their experience with technology
  • Displays self-starting attitude, resourcefulness and professionalism
  • Demonstrates strong ability to identify, analyse and solve problems

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