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Senior Quantitative UX Researcher (User Insights) at Atlassian

in Sydney, NSW

Job description

Do you live and breathe research, love working with people, and thrive on applying insights to influence product design and strategy? Atlassian is searching for a Quantitative UX Researcher  to join our growing Research team in Sydney.


In year one, you will:

  • Take on ownership of critical feedback measures including NPS and CSAT for our flagship products producing data and insight in collaboration with product teams.
  • Design and implement quantitative studies throughout the customer lifecycle (eg evaluation and churn) and support product teams using surveys to answer specific research questions
  • Collaborate with your broader mixed-methods Research team to deliver strategic and tactical insights to Atlassian product teams and executive leadership
  • Clearly demonstrate how insights drawn from your work have had an impact on the improvement of Atlassian products and user experience
  • Ultimately, help drive informed decision-making through a lens of customer empathy and understanding

More about you:

  • Ideally you have at least 5+ years of professional Research / Insights experience
  • You have strong experience and capability in survey design: you're able to take a brief / liaise with cross-functional partners and then design a highly usable survey that accomplishes the required outcome.
  • Confidence working with and discussing statistical analysis: you have the ability to defend your chosen methodologies / point of view with others who are well versed in stats, as well as explain concepts to non-statisticians in clear, plain English
  • Ideally you have ability using analysis software and dashboarding tools. Experience with SQL is an advantage.

More about the opportunity:

You will join a smart and ambitious team that is responsible for supporting Atlassian product teams across the globe. We gather customer feedback in order to support decision-making and product strategy, including NPS and other metrics. This is an exciting role for a motivated, hands-on quantitative researcher who has a passion for improving products and services and wants to work on large scale and impactful customer solutions.


More about the team

You will be joining a team that is very smart and always open and direct. We challenge each other constantly to improve our work and ask hard questions. We're dedicated to agile methodology and big believers in 'lean', which means we don't do documentation for documentation's sake. We also know all too well the importance of validating assumptions about users and use various types of testing to prove ourselves right (or wrong). It's all about improving our user's experience no matter who or where it is.


Read more about Research & Design at Atlassian here:


More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.


More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.


Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


All your information will be kept confidential according to EEO guidelines.

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