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Success Coach at Expensify

$101k - $101k in Melbourne, VIC or Remote

Job description

Your Mission, Should You Choose to Accept:

Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating the whole process from the beginning to the end.

 

About The Job

As a Success Coach, you’ll focus on making sure that our customers are successful in using Expensify. You’ll do this by applying a deep understanding of our customers, their processes, our product and the systems that we integrate with.  Our customers come in all shapes and sizes and we do our best to make them as happy as possible (read: phenomenal support is the name of the game). When our product changes, you’ll be the point of contact for our customers via email, in product announcements, phone calls and (occasional) in-person visits.

 

About You

Joining our team means you enjoy a fast-paced and ever changing work environment. You’re fearless and relish in big challenges, working within the grey and making it concrete and clear. You’re entrepreneurial, you love supporting customers and helping them solve complex problems -- all with the ease of a trapeze artist! You’re a digital expert and love interacting with customers through email, chat, and sometimes over the phone.  Because Expensify is a simple product that connects to a variety of deceptively complex financial systems, you’re also someone who is comfortable wading in the complicated waters of accounting and simplifying it for our customers.

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