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Account Manager at Kounta

Chippendale, NSW

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Kounta is the go-to platform for hospitality.

We create products for (and by) people who love to produce, sell and share great food and drink, so they can connect better, work faster, and smarter, and keep growing.

Our first product is point of sale, but there is so much more to it that just that…

We are looking for Account Managers to join our team of industry experts that own our deep connection with our HUGE base of small business customers, helping them succeed and grow with Kounta at scale. This role is ideal for Account Managers who are looking to expand their skill set in a mix of one-to-one and one-to-many customer success.

About you

  • You’re passionate about hospitality, people, and the future of our industry.
  • Customer happiness makes you happy.
  • You are obsessed with data, new revenue and upsells.
  • You are highly analytical and love rapidly testing, learning, and scaling new tactics.
  • You are a doer who wants to learn and grow as quickly as Kounta is.
  • You love a challenge, and you’re not afraid to speak your mind, get stuck in and share your ideas.

Responsibilities

  • Maintain a portfolio of small business customers, constantly having your finger on the pulse when it comes to their performance, engagement and growth with Kounta.
  • Plan and execute campaigns across digital channels to promote engagement, new product solutions and success with Kounta, determining what drives efficient, scalable growth that’s closely aligned with revenue.
  • Constantly analyse your customer’s health and performance, quickly identifying any opportunities for pro-active engagement and preventing churn.
  • Collaborate with cross-functional teams across Kounta to create a great end-to-end experience for our customers.
  • Monitor metrics daily, track KPIs, and take action on any trends you observe.

Experience

  • A hospitality background would be ideal, but if you don’t have that we’ll settle for lots of passion and enthusiasm for the industry.
  • Experience administering POS or other hospo tech such as reservation systems is a great head-start.
  • Account management, customer success, or digital marketing, experience or qualification is a bonus.
  • Enthusiastic about digital analytics, data management, marketing and customer portfolio analysis.

Perks

  • Brew up? We have a full self-service cafe set up in the office
  • Gelato Messina fridge with new flavours on a regular basis
  • Fully stocked fridge of different craft beers #PoweredByKounta
  • Regular wine tasting sessions #PoweredByKounta
  • Flexible working arrangement with option to work from home
  • Work hard and play hard with table tennis and foosball
  • Organised activities such as hackathons, board game nights
  • Awesome new office space located in Chippendale
  • Pet friendly office

Kounta hires the best and brightest. You will be joining a team who love what they are doing to create a unique experience for our partners and customers.

To all recruitment agencies: Kounta does not accept agency resumes. Please do not forward resumes to Kounta employees or any other company location. Kounta is not responsible for any fees related to unsolicited resumes.

About Kounta

Office address

  • 36-42 Chippen Street, Chippendale, NSW, 2008

Company size

51-200 people

Founded in

2012

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