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Lead Product Designer at Kounta

Chippendale, NSW

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Kounta is the go-to platform for hospitality.

Kounta is an Australian food service technology expert that works with people who love to produce, sell and consume food – so they can connect better, work faster and smarter, and keep growing.

We’ve experienced some phenomenal growth to date, and we now have a huge opportunity to accelerate that growth by improving the way we identify opportunities, design solutions and deliver value to our customers, both new and existing.

We are looking for a designer who is able to synthesize what users say with what they do, to provide actionable insights to our product teams. You will be responsible for helping us scale our efforts in combining qualitative research with product analytics to help the team make informed product decisions and provide a feedback loop so that we can continuously improve and evolve. This role will also include product design for improvements and new features: from defining product specifications to delivering polished designs.

What you’ll do

  • Grow the team’s knowledge of research processes and technologies by applying them to ongoing projects
  • Collaborate between design, product, and engineering teams to improve product quality by finding ways to improve our workflows.
  • Support and mentor the designers on the team on their craft and research skills
  • Continuously strive to build a culture that is collaborative and focused on taking action
  • Contribute to new product improvements and features from ideation to implementation

Who you are

  • Prior management or team lead experience
  • Experienced in running research activities beyond interviews and usability testing
  • Experienced with product analytics to help form decisions based on data. We use tools like SQL, Heap, Google Analytics, and FullStory
  • Smart problem solver who can work through ambiguity
  • Your solutions lean towards having high impact change through the simplest actions
  • You are happy working as part of a global team in an open and inclusive creative environment

It would be awesome if you have

  • Experience designing a B2B SaaS product
  • Owned or helped support and contribute to a design system
  • Knowledge of HTML/CSS/JS


  • Brew up? We have a full self-service cafe set up in the office featuring coffee from Australia’s finest roasters (think Padre, Sample, Industry Beans etc.), with our very own coffee experts floating around to teach you a trick or two
  • Gelato Messina fridge stocked with new flavours on a regular basis
  • Fully stocked fridge of different craft beers #PoweredByKounta
  • Regular wine tasting sessions #PoweredByKounta
  • Work hard and play hard with table tennis and foosball
  • Organised activities such as hackathons, board game nights
  • Awesome new office space located in Chippendale

To all recruitment agencies

Kounta does not accept agency resumes.

Please do not forward resumes to Kounta employees or any other company location. Kounta is not responsible for any fees related to unsolicited resumes.

About Kounta

Office address

  • 36-42 Chippen Street, Chippendale, NSW, 2008

Company size

51-200 people

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