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Customer Support Specialist at Rezdy

Job Description

Surry Hills, NSW · Full Time · Customer Service

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Rezdy is the world’s leading SaaS cloud booking and distribution platform for Tours and Attractions. We support over 3000 businesses in over 100 countries, and $1 billion dollars worth of experiences booked annually and over 10 million experiences so far, there’s no wonder why we’ve been voted Australia 13th best global Startup!

Our mission is to power the growth of the Experiences Industry through tools and connections that make life easier. Our customers range from helicopter rides, white water rafting, cooking schools, beer and winery tours and we partner with some of the biggest players in town like Google, Expedia and Trip Advisor. Chances are that if you’ve booked a tour or activity your booking came through Rezdy’s backend.
 
Our Customer Success Team delight in providing the best possible experience and play an integral role in supporting and retaining our customers. Being the actual definition of ‘awesome’ you will set upon your crusade to solve our customers’ 1st and 2nd level technical issues with empathy and positive energy that is infectious.
  
What you will do

  • Become a Rezdy product guru
  • Leave no stone unturned - be proactive, curious and creative when troubleshooting customer queries
  • Assess issues for escalation
  • Report trends related to bugs and feature requests back to the tech team
  • Respond to customer emails and tickets within the agreed timeframes
  • Actively collaborate with your teammates and the broader Rezdy family to help us nail every customer experience
  • Be committed to your own learning
  • Meet productivity targets
  • Handle subscription and cancellation inquiries
  
Who are you

  • An empathetic problem solver with proactive and curious nature
  • Your excited by the ever-changing world of Technology and want to build a career in this amazing industry
  • A lifelong learner who is excited to pick up new skills and knowledge
  • You are a superb communicator
  • You thrive on finding ways to delight customers and deepen relationships
  • A fun, fast paced environment is where you belong
  • You have experience (or interest) in, API's, HTML /CSS technology
  • You are familiar with ticketing tools like Zendesk or similar
  • You really know your way round CRM and telephony systems

What’s in it for you

  • Your Rezdy anniversary day off to thank you for a great year!
  • Company-wide social events, team outings, and exclusive discounts on tours and activities?
  • A fascinating and innovative product in a high growth tech thirsty industry
  • Passionate team with opportunity to work across exciting projects. You can own it and make happen
  • Continuous training and development
  • Opportunities to step up for high achievers
  • Pizza and Beer/Wine Fridays
  • Diverse Startup culture  
  
Some more about Rezdy

  • We’re a winning brand - Capterra Ease of Use winner 2018
  • Our marketing is recognised and respected amongst the big players https://bit.ly/2ke66xc
  • We’re a startup that’s going places - ranked 13th in Australia, and top 500 globally. www.startupranking.com/rezdy
  • Here’s a taste of what our customers say about us: https://youtu.be/wqLZv7q1SIU

We are growing and it’s so important to us that you grow too, there's an abundance of career opportunities for people with curiosity, courage and ambition, and we will help you get there.   

All you need is a passion for Travel, Tech and delivering a solution that powers and engages customers to revolutionise their business operation and realise success.

What are you waiting for? Come join us on this adventure! 

Apply to Rezdy

About Rezdy

Office address

  • 78-80 Buckingham Street, Surry Hills, NSW, 2010

Company size

51-200 people

Founded in

2011

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