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Customer Advocate at Square

Melbourne, VIC

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Square is a vibrant tech company that is leading the world in payments technology. Founded in San Francisco, Square has launched exciting products in the Australian marketplace. Because of our fast growth, we are looking to expand our Customer Service team here in Melbourne. Working at Square means being a part of a fun work environment where you will support the latest innovations in payments and tech. This entry-level role will give you the opportunity to build your career with an organisation that prides itself on looking after its employees. Square provides an awesome place to work in our bright, spacious and contemporary office space in the Melbourne CBD.

You will

  • Effectively solve customer inquiries via phone, email, and social media 
  • Hold a high bar for customer service when owning customer interactions
  • Identify, document and follow up with engineers on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
  • Recognise errors and draft improvements to content in the external Support Center and internal documentation
  • Collaborate with members of other teams to root out answers and be a resource to teammates 

You have

  • Experience in direct customer or client-facing roles
  • An analytical mindset, who can independently think through tricky problems to identify root causes (previous work in tech support would be a plus)
  • Strong organisational, analytical, written and verbal communication skills
  • A love of fast changing environments while being able to adapt to new situations quickly and think on their feet
  • A desire to help people and improve the customer experience
  • A passion for Square and customers engaging with Square products
  • Australian working rights and the ability to work some public holidays

Hiring for a February and March start date

About Square

Office address

  • 246 Bourke Street, Melbourne, VIC, 3000
  • Sydney, NSW, 2000

Company size

1001-5000 people

Founded in

2009

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